1. Information we collect
We collect only the information needed to provide support and improve the service.
Information you share
This may include symptoms, questions, contact details, and any other information you choose to provide.
Device and usage data
We may collect basic technical information such as device type, browser data, and how you use the site.
Notification data
If you allow notifications, we may collect information needed to send service updates or chat alerts.
Support records
We may keep records of chats, requests, and service interactions to provide support and continuity of care.
2. How we use your information
We use information to provide support, improve the platform, and keep the service running safely.
We may use your information to respond to your questions, provide sexual health support, guide you to testing or treatment, support contraception enquiries, and improve the user experience.
We may also use information to send important service messages, including chat and notification-related updates.
3. When we may share information
We only share information when necessary to provide the service, meet legal obligations, or support care.
Healthcare providers
We may share relevant information with clinicians, labs, pharmacies, or other care partners where needed to provide you with care.
Legal reasons
We may disclose information if required by law.
Care continuity
Sharing may help with referrals, follow-up, and better continuity of care.
4. Security and retention
We take reasonable steps to protect your information.
We use reasonable administrative, technical, and organisational measures to help protect your information.
We keep information only as long as needed for the purposes described in this policy, unless a longer period is required by law.
5. Your rights
You have choices about your information.
Access
You may ask what information we hold about you.
Correction
You may ask us to correct information that is inaccurate.
Deletion
You may ask us to delete your data, subject to legal or operational needs.
Marketing opt-out
You may opt out of marketing communications at any time.
6. Additional information
Do you use cookies or similar tools?
We may use cookies or similar tools to help the site function and improve your experience.
Can my information be stored outside Nigeria?
Some service providers may store or process information in other countries.
Can I receive notifications?
Yes, if you allow them. You can manage notification permissions in your browser or device settings.
Can this policy change?
Yes. We may update this policy from time to time and post the latest version on this page.