This policy explains what information SRHN collects, how it is used, when it may be shared, and the choices you have.
We collect only the information needed to provide support and improve the service.
This may include symptoms, questions, contact details, and any other information you choose to provide.
We may collect basic technical information such as device type, browser data, and how you use the site.
If you allow notifications, we may collect information needed to send service updates or chat alerts.
We may keep records of chats, requests, and service interactions to provide support and continuity of care.
We use information to provide support, improve the platform, and keep the service running safely.
We may use your information to respond to your questions, provide sexual health support, guide you to testing or treatment, support contraception enquiries, and improve the user experience.
We may also use information to send important service messages, including chat and notification-related updates.
We only share information when necessary to provide the service, meet legal obligations, or support care.
We may share relevant information with clinicians, labs, pharmacies, or other care partners where needed to provide you with care.
We may disclose information if required by law.
Sharing may help with referrals, follow-up, and better continuity of care.
We take reasonable steps to protect your information.
We use reasonable administrative, technical, and organisational measures to help protect your information.
We keep information only as long as needed for the purposes described in this policy, unless a longer period is required by law.
You have choices about your information.
You may ask what information we hold about you.
You may ask us to correct information that is inaccurate.
You may ask us to delete your data, subject to legal or operational needs.
You may opt out of marketing communications at any time.
We may use cookies or similar tools to help the site function and improve your experience.
Some service providers may store or process information in other countries.
Yes, if you allow them. You can manage notification permissions in your browser or device settings.
Yes. We may update this policy from time to time and post the latest version on this page.
Contact us if you need clarification about how your information is handled.